At Elve Essence ("we," "us," or "our"), we honor the trust you place in us when you invite our artifacts into your life. We are committed to protecting the privacy and security of your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
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1. The Pact (Consent)
By using our website and purchasing our artifacts, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by sending a raven (or email) to our Privacy Officer.
2. The Lore We Collect
We collect only the information necessary to fulfill our duties to you. This includes:
- Identity Information: Your name, chosen title, and date of birth (if required for age verification).
- Contact Information: Your shipping address, billing address, email address, and telephone number.
- Transaction Data: Details about payments to and from you and other details of artifacts you have purchased from us. Note: We do not store full credit card numbers; these are processed by our secure payment spirits (payment gateways).
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, ensuring the magic of our website works correctly on your device.
3. How We Weave Your Data
We use your personal information for the following purposes:
- To process and deliver your orders.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To enable you to partake in a prize draw, competition, or complete a survey.
- To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
4. Sharing with Allies
We do not sell your secrets to merchants of the void. We may share your personal data with trusted third parties solely for the purposes set out above:
- Service Providers: Couriers (Canada Post, FedEx) to deliver your goods, and IT support services to keep our realm online.
- Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Regulatory Authorities: The CRA and other authorities who require reporting of processing activities in certain circumstances.
5. Storage & Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
While we are based in Canada, some of our service providers may be located outside of Canada. As a result, your personal information may be accessible to law enforcement and national security authorities of those jurisdictions.
6. Cookies
Our website uses cookies to distinguish you from other travelers of the web. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some browser cookies, but note that some parts of this website may become inaccessible or not function properly.
7. Your Rights as a Traveler
Under PIPEDA, you have rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of the personal information that we hold about you.
- Withdrawal: You have the right to withdraw consent at any time.
8. Contact with Us
We have appointed a Privacy Officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions, please contact us: